It's always a huge privilege to receive testimonials from clients who we have served. Please see below some of our testimonials which clients who we have served have been kind enough to share.
We have been to several funerals your company has arranged so when dad died last month there was no question as to who was going to look after him. The service we received was outstanding from start to finish and nothing was too much trouble. Dad died at 3.15 in the morning and within 40 minutes you had collected him and set our minds at rest. The funeral was perfect and exactly what dad would have wanted. Thank you to Adrian and his team from the bottom of our hearts. We cannot recommend you enough.
Dave T & Family
Thank you is just not enough. We will be eternally grateful to you for everything you have done for me and my family since losing mom. I dont think I would of got through it without your help and guidance. When we first met with you, I felt that a massive burden had been lifted from my shoulders and the way that you took everything out of my hands and arranged everything was just fantastic. We couldnt have wished for a nicer person to look after mom and everyone passed comment that you really did her and us proud. Thank you again for everything.
Thank you so much for your care, attention and support through such a very difficult time. The personal and professional service you gave us was above and beyond expected.
Thank you for assisting us at every turn, for your time and being there when we needed you and most of all for ensuring Bob had such a beautiful send off to be remembered.
Mum, myself and my sister would like to say a huge thank you to you for your professionalism, kind and gentle way you treated us but more importantly the respect you showed for Dad.
Thank you Adrian on behalf of all the family.
Thanks to Adrian and his team for helping my Mum, Brother and I give my Dad a very personal send off. He dealt with all our requests including some unusual ones in a caring and professional manner.
Whilst I would prefer not to have to use his services again I would have no hesitation in doing so and also in recommending Adrian to others.
4th December 2015:
Today has been the funeral of my husband, Alan Shinton. Having chosen a quite unconventional type of ‘Life Celebration’, Adrian was challenged with new situations and procedures to carry out my husband’s wishes. Adrian was attentive, always available and somewhat tested in the finer points of the service. However, the challenges did not deter him! The service today was a Humanist/Buddhist celebration held at Wyre Forest Crematorium. I was able to choose a silver hearse and limo rather than the traditional black. Both cars were adorned with ribbons in the colours of my husband’s Army Dog Unit. Even though pallbearers were available, I chose to use four of my own choice from the same army dog unit, quietly instructed and helped by two of Adrian’s competent staff. All dressed to perfection I requested Adrian and his staff wore something brightly coloured in keeping with the day. A simple change in cravat colour completed the colourful picture.
This is the most traumatic time for anyone arranging a funeral for a loved one, but the care and compassion shown by Adrian has been outstanding. I was able to view my husband’s body in the Chapel of Rest, and again, all wonderfully presented with no requested detail omitted.
Today has been very special to me … and to my family and Alan’s friends. There is only one chance to get the arrangements as you want them – there is no dress rehearsal. Adrian has efficiently and caringly made this a very memorable day and I must say a huge ‘thank-you’ for the time and effort involved. I think we all did Alan proud today.
I recently attended the funeral service for a close family friend in Bridgnorth and was extremely impressed by the services of Cleobury Funeral Directors. What an impressive sight it was seeing the undertaker dressed in tradittional clothing and top hat walking down the road in front of the hearse to the church, and again down the lane to the churchyard, something I had not seen for many years. Everyone I spoke to commented on how well the funeral was organised.
I have since spoken to Adrian and have left instructions that he look after my arrangements, when my time comes.
When we lost Dad it was a very difficult time. Adrian was there to help and guide us through this difficult time from the beginning, without putting any pressure on our decision making. His care & compassion, professionalism and ability to empathise with our situation was second to none. Every detail was carefully carried out, each request was considered and actioned and this was all done seamlessly from afar as my sister and I leave 200 miles away in opposite directions. For such a sad occasion it was given an uplifting energy which, I believe, was facilitated by Adrian's personal attention and his attention to detail. We were worry free on the day and could concentrate on being able to celebrate Dad's life in whichever way we could. Dad would have been so proud and I would not hesitate to recommend Adrian to anyone.
Thank you for everything that you did for us and for Dad.
My mother passed away in hospital last October. My parents lived in the country near Cleobury Mortimer and we were referred by their carers to Wyre Forest Funeral Services. We were relieved that Adrian was immediately available to meet and discuss procedures. From the outset it was clear that he was a caring person and totally dedicated to delivering a superb service in difficult circumstances. Whilst highly efficient his priority was to put our minds at rest and calmly discuss our requirements. Active listening was impressive. Arrangements were made with the hospital to move mother to the Cleobury premises. Strong assurances were given with timescales and important clarification/confirmation when matters completed.
Attention to detail in planning left us with no concerns. Liaison with the local crematorium for the funeral and service of thanksgiving were friendly, professional and efficient. Adrian ensured that my elderly father was consulted throughout ensuring that he was happy with everything.
On losing my father only 2 months later and just prior to Christmas, we knew Adrian was there for us and able to arrange everything at a busy/difficult time of year.
To sum up a wonderful and complete service and I can honestly give my strong recommendation. Adrian also has a wicked sense of humour, something we all need at these times. We now think of him as a friend, totally approachable and not just the local undertaker - he and his staff definitely go the extra mile!
I was extremely impressed by the kindness and professionalism of Adrian Satterly. Every detail was taken care of and nothing was too much trouble. We were never made to feel we had to make decisions in a hurry or that any ideas were unacceptable. Adrian is a true gentleman whose respectful, compassionate approach showed in his ability to make the whole funeral process a smooth, dignified and memorable occasion.
Thank you Adrian from myself and the rest of the family.
I would just like to say a big thank you for everything. You made a very sad day into a perfect farewell.
Thank you for your kindness and support
Jenny & family
When we sadly lost my father we decided to use the "local firm" to help us with the funeral arrangements. From our first meeting Adrian was a hugely calming presence. He guided us through the process and eased our burden considerably. He was on hand when we needed advice, nothing was too much trouble. It was brilliant to have him so close.
Adrian helped with appointing the Vicar we wanted and also produced lovely stationery for the funeral service.
The funeral itself was flawless from the moment that Adrian walked the hearse down to our house to the moment we left the Crematorium.
When our stepmum died earlier this year in hospital, we had no idea what needed to be done. Luckily one of her neighbours told me that she had attended a funeral the week before that was arranged by a new undertaker in Cleobury and gave us the phone number. With her living in Cleobury it made sense to ring them and I'm glad I did. Adrian explained everything that we needed to do and efficiently made all the arrangements for us. Nothing was too much trouble for him and the funeral itself was just perfect. Without Adrians help we would of been lost. Thank you to Adrian and his team for everything you did for us. By far the best funeral I have been to (and I've been to alot). Keep up the good work
On behalf of my mum and the whole family, I would like to express our sincere thanks for the first class service you provided last week. From the first time I spoke to you on the phone I knew that we were in safe hands. You put our minds at ease immediately with your professional approach and advise that you gave. You took everything out of our hands and arranged everything exactly how we wanted it. Dad would have been extremely proud. On the day of the funeral, again you were wonderful. The phone call to mum to assure her that everything was in order and to see if there was anything she needed was extremely thoughtful. We thought you were so smart as you walked in front of the hearse. Everybody passed comment on what a wonderful send off you gave dad. As a family, we wish you every success with your new office in Cleobury and we hope you do well -you deserve it. We will certainly recommend you to anyone we know.
Once again, thank you for your professionalism, kindness and for just being there for us when we needed you.
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